AI that works in the real world.
I work inside businesses to find where AI, data and software can make a real difference — then I build it, connect it to the systems you already use, and refine it with the people who use it every day.
The role is called forward deployed engineering: an engineer working alongside your team, on your actual problems, until something useful is running.
Before this, I was a software developer and spent more than a decade running companies as CEO. I understand the operational problem, and what it takes to solve it in code.
Where things usually get stuck
Most businesses I talk to aren't short of AI ideas. They're short of a way to make them work.
Information in too many places
Client records in one system, email in another, documents on a shared drive, numbers in the accounts. Getting the full picture means someone assembling it by hand.
Hours of repetitive work
Re-keying the same details, chasing the same documents, building the same report every week. Necessary work that doesn't need a person's judgement.
Systems that don't talk to each other
Each tool does its job, but nothing connects them, so your team becomes the link between them.
AI ideas that never become working tools
A promising demo, a ChatGPT subscription, a pilot that stalled. Turning an AI idea into something reliable inside your real workflow is the hard part.
That gap is where I work.
What I do
Four kinds of work, often combined in one project.
Forward Deployed Engineering
I join your team for the length of an engagement: learning how the work is really done, building on your data and systems, and improving the result with the people who use it.
AI agents and automation
Agents that draft, chase, check and prepare, with a person approving the steps that matter, and plain automation for work that needs no judgement at all.
Bespoke AI applications
Software built around how your organisation works, for when off-the-shelf tools would force you to work around them.
Data and knowledge systems
Scattered records, documents and correspondence brought into one place your team can search and ask questions of, with the source of every answer shown.
FusionLogic: operational intelligence for immigration law firms
An immigration practice runs on information spread across a case-management system, mailboxes, shared drives, government portals and accounting software. Each works fine on its own. But knowing what's due, what's stuck or what a client was told last month means someone pulling it together by hand.
FusionLogic brings that information into one place, around a single matter record. Each matter gets a single page with its history, documents and correspondence. Each role gets a home page showing what needs attention. Staff can ask questions in plain language and get answers that cite the documents they came from. Client details are removed before any request reaches an external AI model.
Being deployed with three immigration law firms · developed by Vaxera AI
How a project runs
Four stages. Each ends with something you can use, and a decision about whether to continue.
- 01
Discover
Time with the people doing the work, and a look at the real systems and data, not the documented version.
- 02
Design
Agree the smallest solution worth building, then prototype it on your own data so you can judge it early.
- 03
Build and deploy
Build it properly, connect it to your existing systems, and put it into your team's real workflow.
- 04
Improve
Refine it from real use, harden it for the awkward cases, and hand it over so your team can run it.
Vaxera AIAmplify Human Potential.
Intelligent technology. Meaningful achievement.
Vaxera AI is the AI engineering company I co-founded with Hai Le. It helps organisations turn what AI makes possible into practical, working solutions: AI agents and automation, bespoke applications, connected data and knowledge systems, and private AI infrastructure where that's the right fit. FusionLogic is its first product, and my client engagements are delivered through Vaxera AI.
Hung Ngo — Co-founder and Forward Deployed Engineer, Vaxera AI
Visit Vaxera AIHave a problem worth solving?
Tell me about a process that slows your team down, information you can't easily use, or an AI idea you haven't managed to make work. If I can help, I'll explain how. If I can't, I'll tell you that too.
Start an FDE engagement